We’re here to assist you by phone, Monday–Friday, 8 AM–5 PM ET.

Flood Insurance Claim.
File your claim quickly and securely online.
Need Assistance?
Call us at (866) 590-3550
Email Us
claims@orion180.com
Email us anytime, and we’ll get back to you promptly.
Your Claim, Handled with Care from Start to Finish.
Catastrophic Event (CAT) dedicated line 866-590-3550 or claims@orion180.com.
All Other Perils (AOP) 866-590-3550: Option 1, or claims@orion180.com
All daily non CAT related claims will be reported as AOP.
AOP:
A claims Specialist reaches out with a 24 hour target (maximum allowed 48), to establish claim incident details and decide if emergency resources are necessary.
CAT & AOP:
Field Inspectors arrives based on Insured’s availability and urgency of the damage for a full inspection to evaluate extent/ cause of damage.
CAT & AOP:
Field Inspectors provide scope and report to the Claims Specialist with detailed explanation of the damages and extent, as well, send recommendations to the Claims Specialist.
CAT & AOP:
Claims Specialist coordinates with the Field Inspectors, apply coverages, validates estimates, deciphers validity of claim and submit to Orion180 for review of Riverwood Claims Managements recommendations.
Closing text or email to claimant advising settlement package should arrive within 5-7 days with Claims Specialists contact information.
AOP:
What to expect from the Claims Specialist:
• Claim Review
• Closing Call
• Claim Settlement Package