Home Insurance Claim.

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Home Insurance Claim

Provide Your Claim Details.

Basic Information

Policy Number

First Name (Required)

Last Name (Required)

Phone (Required)

Email (Required)

Property Information

Address (Required)

Address Line 2

City (Required)

State / Province / Region (Required)

Zip Code (Required)

Incident Details

Date of Loss (Required)

Is the home livable? (Required)

Type of Loss (Required)

Cause of Loss (Required)

Additional Loss Description

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WE'RE HERE TO HELP

Need Assistance?

Call us at (866) 590-3550

We’re here to assist you by phone, Monday–Friday, 8 AM–5 PM ET.

Email Us

claims@orion180.com
Email us anytime, and we’ll get back to you promptly.

Claim Lifecycle

Your Claim, Handled with Care from Start to Finish.

The moment we receive your claim, our team begins evaluating and processing it with speed, care, and empathy. With an average resolution time of around 20 days, our process is among the fastest in the industry.

Claim Creation

Catastrophic Event (CAT) dedicated line 866-590-3550 or claims@orion180.com.

All Other Perils (AOP) 866-590-3550: Option 1, or claims@orion180.com.

All daily non CAT related claims will be reported as AOP.

Follow-Up

AOP:

A claims Specialist reaches out with a 24 hour target (maximum allowed 48), to establish claim incident details and decide if emergency resources are necessary.

Inspection

CAT & AOP:

Field Inspectors arrives based on Insured’s availability and urgency of the damage for a full inspection to evaluate extent/ cause of damage.

Scope & Report

CAT & AOP:
Field Inspectors provide scope and report to the Claims Specialist with detailed explanation of the damages and extent, as well, send recommendations to the Claims Specialist.

Estimate

CAT & AOP:
Claims Specialist coordinates with the Field Inspectors, apply coverages, validates estimates, deciphers validity of claim and submit to Orion180 for review of Riverwood Claims Managements recommendations.

Estimate

CAT:
Closing text or email to claimant advising settlement package should arrive within 5-7 days with Claims Specialists contact information.

AOP:
What to expect from the Claims Specialist:
• Claim Review
• Closing Call
• Claim Settlement Package